Citrix Application Troubleshooting

Introduction

This guide provides steps to resolve common issues when launching LoadMaster or other applications via the Citrix portal. These issues often arise due to a corrupted or missing Citrix Workspace application.

Procedure

  1. Access SoftwareCenter

    Open the SoftwareCenter application on your device.

    SoftwareCenter Access
  2. Search for Citrix WorkSpace

    Use the search bar to look for "Citrix WorkSpace."

    Citrix WorkSpace Search
  3. Install the Application

    If the "Install" option is available, click on it to begin the installation process.

    Citrix WorkSpace Install
  4. Uninstall if Necessary

    If you only see the "Uninstall" option, click "Uninstall" first to remove the existing version.

    Citrix WorkSpace Uninstall

    Once the uninstallation is complete, click "Install" to proceed with a fresh installation.

Final Note

If you continue to experience issues after following these steps, please contact the Transport Support team for further assistance.

CEMEX Logo Transport Support Team Logo